📄 Puffelle – Terms & Conditions
Last updated: 2025
Welcome to Puffelle! By accessing or using our website, you agree to the following Terms & Conditions.
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1. Use of Website
You may browse and shop on this website for personal use only.
You agree not to misuse or attempt unauthorized access to our site.
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2. Product Information
We try our best to display products accurately, but colors may vary slightly due to screen settings.
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3. Pricing
All prices are listed in INR.
Puffelle may update prices or offers without prior notice.
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4. Orders
An order is confirmed only after payment is successfully completed.
We reserve the right to cancel an order if:
• Payment fails
• The product is unavailable
• Suspicious activity is detected
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5. Intellectual Property
All Puffelle designs, logos, graphics, and content are our property.
You may not copy, modify, or use them without permission.
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6. Shipping & Returns
By placing an order, you agree to our:
• Shipping Policy
• Refund & Return Policy
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7. Limitation of Liability
Puffelle is not responsible for:
• Courier delays
• Incorrect information provided by the customer
• Damage caused after the product is delivered
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8. Changes to Terms
We may update these Terms & Conditions at any time.
Your continued use of the website means you accept the updated terms.
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9. Contact Us
For support, reach us at:
Last updated: 2025
At Puffelle, we want you to love every product you purchase.
If something isn’t right, we’re here to help.
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1. Eligibility for Returns
We accept returns only if:
• The product is damaged, defective, or incorrect on arrival.
• You contact us within 48 hours of delivery.
• The item is unused, unwashed, and in its original condition.
Please note:
Due to hygiene and custom production, we do not accept returns for size issues or change of mind.
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2. Return Process
1. Contact us at puffelle.in@gmail.com or Instagram @puffelle.in with:
• Order ID
• Photos of the issue
2. Our team will verify and approve the return.
3. You will receive instructions for pickup or courier return.
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3. Refunds
After the returned item is received and inspected, we will:
• Approve or reject the refund
• Refund the amount to your original payment method within 3–7 working days
Shipping fees (if charged) are non-refundable.
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4. Exchanges
We offer exchanges only if the product received is defective or incorrect.
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5. Non-Returnable Items
• Used or washed items
• Products with perfume or stains
• Items damaged due to customer handling
• Clearance sale items
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🚚 Puffelle – Shipping Policy
Last updated: 2025
We aim to deliver cute happiness to your doorstep quickly and safely!
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1. Delivery Time
• All orders are processed within 1–2 days.
• Delivery time: 3–7 business days depending on location.
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2. Shipping Charges
• Free delivery across India (if this changes later, we will update it).
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3. Order Tracking
Once your order is shipped:
• You will receive a tracking link via email or SMS.
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4. Incorrect Address
If the address provided is incorrect or incomplete:
• Delivery may fail
• Additional charges may apply for reshipping (if applicable)
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5. Lost / Delayed Packages
If your package is delayed or lost, contact us.
We’ll coordinate with the courier to resolve the issue.
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